RETURNS & REFUNDS POLICY

At RASVAA, every order is prepared and packed with care. In the rare event that something does not arrive as intended, we’re here to help—while ensuring a fair and transparent resolution for everyone.

A Note on Unpacking Your RASVAA Order

We recommend recording a short, continuous unpacking video when opening your parcel. This simple step helps us quickly verify any transit-related issues and ensures a smoother resolution, should you ever need assistance.

The video should ideally show:
• The sealed outer packaging
• The shipping label
• The product being opened for the first time

This practice is especially helpful in the rare case of damage or leakage during transit.

Eligibility for Return or Replacement

We accept return or replacement requests only in the following situations:

• The product arrives damaged, leaked, or tampered
• An incorrect product is delivered
• An item is missing from your order

To be eligible:
• The product must be unused, unopened, and in its original condition
• The request must be raised within 7 calendar days of delivery
• An unpacking video is required to support the request

How to Raise a Request

For website orders, please contact RASVAA Customer Care within 7 days of delivery.

Email: support@rasvaa.com (replace with official email)
Phone: +91-XXXXXXXXXX

Please share:
• Order ID
• A brief description of the issue
• Clear photographs
• The unpacking video

Once verified, our team will guide you through the next steps.

Refunds & Resolution

Eligible cases will be resolved through a replacement or store credit only. Cash or bank refunds are not offered.

Processing typically takes 7–10 business days after inspection. Customers will receive updates via email or SMS throughout the process.

Items Not Eligible for Return or Replacement

• Opened or used products
  • Products damaged after delivery due to handling
  • Items purchased during sales, promotions, or special offers
  • Gift boxes or bundled sets (unless damaged during delivery)
  • Requests raised after 7 days of delivery

Final Discretion

Every return request is reviewed with care. RASVAA reserves the right to approve or decline requests based on verification, product condition, and policy guidelines.

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